Contingency Planning And Disaster Recovery

What if the worst should happen?

Systems failure, extortion, staff problems, fire, power problems, communications failure, terrorism – research states that over 80% of businesses fail to recover from a disaster affecting their payment processing.

A failure in Direct Debit processing can impact on payroll, cash flow and customer relations, leading to negative publicity and unaffordable repairs. iDirectDebit has completed extensive contingency planning to ensure that any systems failure will not disrupt service. Are you covered in case of systems failure? If you’d prefer to outsource your disaster recovery, iDirectDebit can help.

Discover how our Hardware Security Modules(HSMs) provide total peace of mind during processing and submission.

• Online backup – our paperless services are situated on multiple servers each with a backbone of multiple communications lines. Discover more
• Dual location– our systems are located in two separate offices to enable continuity.
• Dual HSMs – at each of the offices, we have two independent Hardware Security Modules (HSM) that enable us to automate the uploading and downloading to BACS. Discover more
• Backup – a series of tapes and hard drives are used in rotation. These are kept off site in fireproof safes.

If you're operating a Direct Debit service in-house, you can take advantage of our extensive cover by 'linking' your OIN/SUN to our Direct Debit Bureau (B08032): simply instruct your bank's BACS Liaison department.

Charges include a low set up fee, small monthly fee, plus flat fees for any processing.
Please email us for costs.

Call 01276 856 464 or email for details